ITIL® Service Transition (English)

Course ID: N116E

“Very skilled trainer. This course was very helpful.” Scheduled training

The Service Transition module equips participants with the requisite knowledge to ensure policies for development, improvement, and qualified handover of new or modified services into operational use.

You will be given clear points of reference for how the requirements from the service strategy and service design should be transferred into operational use, as described in the service operation. We will also look at standards and procedures for dealing with and managing new or changing services effectively and how to introduce these into operations.

Why exccon?

  • APMG/EXIN-accredited training and examination organisation
  • Our consultants are our trainers – which makes our seminars highly focused on practice

What do you get?

  • Official literature & accredited training material
  • Lunch, beverages & snacks included
  • Extensive exam preparation

 

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Processes and functions relating to

  • Transition planning and support
  • Change management
  • Service asset and configuration management
  • Release and deployment management
  • Service validation and testing
  • Evaluation
  • Knowledge management

Organization
Methods, techniques, and tools
Implementation
Exam preparation and Service Transition certification

Participants:

  • Executives
  • Process managers
  • IT consultants, and project managers, who are responsible for introducing and implementing ITIL® processes

Prerequisites: *ITIL® Foundation Certificate in IT Service Management (v3 or later) or the ITIL® Foundation Bridge certificate *Completion of the Service Design course at an accredited training organization (ATO).

ITIL® Service Transition Certification (Englisch)

Course ID: N117E

The certification exam follows the seminar. It consists of eight multiple-choice questions based on scenarios. Participants must answer at least 70% of these questions in 90 minutes and gain a sufficient number of marks. Three credits and the Service Transition certificate are awarded for a pass.

Candidates who take the exam in a language that is not their first, and participants with special requirements (such as health conditions) are entitled to extra time for the exam. Please inform us at the registration stage if you would like us to request an extended exam time for you.

Course   Date  Location  Price (excl. VAT)
ITIL® Service Transition (English) (Language: English) 21/03/18 - 23/03/18 Exam: 23/03/18 München € 1290,-Exam: € 255,- Register
ITIL® Service Transition (English) (Language: English) 12/09/18 - 14/09/18 Exam: 14/09/18 München € 1290,-Exam: € 255,- Register
Testimonials

“Well prepared course with the adequate level of difficulty.” In-house training, Munich

“Useful to understand how to improve IT service.” In-house training, Germany

“Great course with good atmosphere. Awesome lunches.” Scheduled training, Munich

“Normally, I am not giving particularly positive scores on these kinds of feedback forms, so the unusually high rating (scoring the best possible mark for all answers) shows my positive feeling about this one. Thank you.” In-house training, Switzerland

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