Company profile: exccon AG
Our trainers share their experience with your staff members.
Experiences gained in theory and practice. Experiences with people and technology. Experiences leveraged with numerous projects and renowned customers.
As accredited training and examination organisation we offer trainings and certifications in these areas:
Theory – Practice – Success!!
Based on our exccon Service Matrix we establish an optimized IT organisation ready to support your customers to deliver value for money.
To this end, we integrate all levels of organisation:
• Level of service provision – The Line Organisation
• Level of use – The Service Organisation
• Level of automation – The Process Organisation
Thus we create the basis for any organisational challenge:
• Capacity and resource planning based on usage
• Service and customer oriented accounting and controlling
• Automated, efficient, and effective operation processes
• CMDB and CMS, categorization and classification
Process-Design and Implementation
We develop, optimize, and implement IT Service Management processes together with our customers and their staff members.
Our goal is to define processes that meet the requirements and match the culture of the business, are best practice oriented and can be automatized as far as possible.
You can of course count on us in selecting suitable tools. We accompany the introduction of such tools and take over the planning and implementation of the rollout.
This leads to a measurable increase in effectiveness and efficiency, clearly defined roles and responsibilities and optimal support of your business.
Management Information Systems (MIS)
We establish centralized knowledge on your IT performance: objectively, rateable, and comparable.
Based on relevant metrics we design concepts for information systems that enable targeted risk and resource management, ensure compliance and thus make it possible to indicate the true value added by IT.
By measuring, assessing, controlling and improving processes, services, and technologies you will meet internal and external requirements and you are able to spontaneously react to needs of the market.