The ITIL® approach to IT Service Management

Can IT expenditure be reduced without compromising quality? Or customer satisfaction increased without any significant additional cost?

The ever-changing business environment and increasing pressure from competitors mean that IT departments need to be particularly flexible and reactive at all times. Only a highly efficient IT organisation is able to provide customised services and high quality, whilst continuing to reduce the IT budget. ITIL offers an approach that not only demonstrates how you can secure high efficiency whilst reducing costs, but also explains exactly how to go about it.

exccon is an PEOPLECERT accredited training provider for ITIL. The training courses cover the entire ITIL 2011 curriculum and fully prepare you for the different certification examinations. Our courses are developed and run in accordance with guidelines issued by the international examining bodies PEOPLECERT and Axelos. Our training courses prepare you perfectly for the examinations!


“The best education I have had in my company so far. Everyone should complete this course, it would make a lot of things better.” ITIL Lifecycle, München

“In my opinion the course is quite interesting despite the dry nature of ITIL.” inhouse training, ITIL Foundation, Genf