ITIL® CSI (English)

Course ID: N120E

“Very intense but professionally lead and coordinated course. Well organised and friendly company. Thanks!” In-house training, Germany

The CSI seminar teaches participants how to achieve sustainable improvements in the IT services offered as part of IT service management.

Participants will learn about the need to deal consciously with the actual and target status. Once a service has been planned and developed, put into operation, and is up and running, the quality must be continually measured in order to unearth potential for improvement. The participants will learn what these measures and observations are, how they are implemented, and how they are used.

The aim is to generate an understanding of how service efficiency is best tailored to the constantly changing needs of a company. This will then lend optimum support to the business processes in question.

Why exccon?

  • trainers with extensive project experience
  • training with real-life examples
  • extensive exam preparation

What do you get?

  • Official literature & accredited training material
  • Lunch, beverages & snacks



Processes and functions relating to

  • CSI improvement process
  • Service reporting

Methods, techniques, and tools
Exam preparation and Continual Service Improvement certification


  • Executives
  • Process managers
  • IT consultants, and project managers, who are responsible for introducing and implementing ITIL® processes

Prerequisites: *ITIL® Foundation Certificate in IT Service Management (v3 or later) or the ITIL® Foundation Bridge certificate *Completion of the Continual Service Improvement course at an accredited training organization (ATO).

ITIL® CSI Certification (English)

Course ID: N121E

The certification exam follows the seminar. It consists of eight multiple-choice questions based on scenarios. Participants must answer at least 70% of these questions in 90 minutes and gain a sufficient number of marks. Three credits are awarded for a pass.

Candidates who take the exam in a language that is not their first, and participants with special requirements (such as health conditions) are entitled to extra time for the exam. Please inform us at the registration stage if you would like us to request an extended exam time for you.

Course   Date  Location  Price (excl. VAT)
ITIL® CSI (English) (Language: English) 22/07/19 - 23/07/19 Exam: 23/07/19 München € 1290,-Exam: € 250,- Register
ITIL® CSI (English) (Language: English) 09/12/19 - 10/12/19 Exam: 10/12/19 München € 1290,-Exam: € 250,- Register

“Well framed. Very interesting and met my expectation. Very fresh presentation.” In-house training, Germany

“The specific course together with the trainers qualification was helpful in order to understand business logic in IT.” Scheduled training, Munich

“Pretty useful. Competent trainer.” Scheduled training, Munich