ITIL® Service Design (English)

Course ID: N114E

“Well structured course with the efficient approach of presentation.” In-house training, Switzerland

The Service Design seminar deals with methods for analyzing, documenting, and coordinating all service requirements within an IT organization structured according to ITIL®.

At the end of this module, participants will be able to develop a solution architecture with the processes used in this stage that corresponds to the requirements and framework conditions of the service strategy. We will also look at analysis of the service management system with the associated tools, which are intended to provide the relevant support.

Why exccon?

  • APMG/PEOPLECERT-accredited training and examination organisation
  • Our consultants are our trainers – which makes our seminars highly focused on practice

What do you get?

  • Official literature & accredited training material
  • Lunch, beverages & snacks included
  • Extensive exam preparation



Processes and functions relating to

  • Service catalogue management
  • Service level management
  • Capacity management
  • Availability management
  • IT service continuity management
  • Information security management
  • Supplier management

Methods, techniques, and tools
Exam preparation and Service Design certification


  • Executives
  • Process managers
  • IT consultants, and project managers, who are responsible for introducing and implementing ITIL® processes

Prerequisites: *ITIL® Foundation Certificate in IT Service Management (v3 or later) or the ITIL® Foundation Bridge certificate *Completion of the Service Design course at an accredited training organization (ATO).

ITIL® Service Design Certification (English)

Course ID: N115E

The certification exam follows the seminar. It consists of eight multiple-choice questions based on scenarios. Participants must answer at least 70% of these questions in 90 minutes and gain a sufficient number of marks. Three credits and the certificate are awarded for a pass.

Candidates who take the exam in a language that is not their first, and participants with special requirements (such as health conditions) are entitled to extra time for the exam. Please inform us at the registration stage if you would like us to request an extended exam time for you.

Course   Date  Location  Price (excl. VAT)
ITIL® Service Design (English) (Language: English) 03/07/19 - 05/07/19 Exam: 05/07/19 München € 1290,-Exam: € 250,- Register
ITIL® Service Design (English) (Language: English) 23/10/19 - 25/10/19 Exam: 25/10/19 München € 1290,-Exam: € 250,- Register

“The instruction was excellent. The environment pleasant and the content expansive. My nervousness at test taking is still there, but this course assigns in overcoming that human condition of mine. Thank you.” Scheduled training, Germany