ITIL® Service Operation (English)

Course ID: N118E

“The course provides the required objectives and will help to enhance my job performance. I would recommend it to others and I would like to apply these skills in my role.” In-house training, Sweden

The Service Operation seminar teaches participants procedures and methods for successful management of day-to-day service operations.

You will be given suggestions and guidance to help in achieving the required level of effectiveness and efficiency in day-to-day operations and service support. Information will also be provided on how to implement an IT services operation that creates value for the customer. The guidance provided here will help you to understand how the necessary stability can be achieved in service operations.

Why exccon?

  • APMG/PEOPLECERT-accredited training and examination organisation
  • Our consultants are our trainers – which makes our seminars highly focused on practice

What do you get?

  • Official literature & accredited training material
  • Lunch, beverages & snacks included
  • Extensive exam preparation



Processes and functions relating to

  • Event management
  • Incident management
  • Request fulfillment
  • Problem management
  • Access management
  • Monitoring and control
  • IT operations
  • Service desk

Methods, techniques, and tools
Exam preparation and Service Operation certification


  • Executives
  • Process managers
  • IT consultants, and project managers, who are responsible for introducing and implementing ITIL® processes

Prerequisites: *ITIL® Foundation Certificate in IT Service Management (v3 or later) or the ITIL® Foundation Bridge certificate *Completion of the Service Operation course at an accredited training organization (ATO).

ITIL® Service Operation Certification (English)

Course ID: N119E

The certification exam follows the seminar. It consists of eight multiple-choice questions based on scenarios. Participants must answer at least 70% of these questions in 90 minutes and gain a sufficient number of marks. Three credits are awarded for a pass.

Candidates who take the exam in a language that is not their first, and participants with special requirements (such as health conditions) are entitled to extra time for the exam. Please inform us at the registration stage if you would like us to request an extended exam time for you.

Course   Date  Location  Price (excl. VAT)
ITIL® Service Operation (English) (Language: English) 18/03/19 - 20/03/19 Exam: 20/03/19 München € 1290,-Exam: € 250,- Register
ITIL® Service Operation (English) (Language: English) 16/09/19 - 18/09/19 Exam: 18/09/19 München € 1290,-Exam: € 250,- Register

“Interesting, well exposed and concentrated.” In-house training, Munich

“I was positively surprised by the usefulnes of the ITIL processes. Concentrating on the real world situations instead of doing linguistic excercises and poorely repeating slides certainly contributed to that.” Scheduled training course, Munich

“The course was very interesting and met my expectations.” Scheduled training